The University of Houston Department of Intercollegiate Athletics is committed to guests with ADA accommodations. Hofheinz Pavilion is designed with ADA accessible parking, restrooms, concessions, ATMs and seating areas. For more information, fans can call the Houston Athletics Tickets Office at (713) GO-COOGS (462-6647).
Entrances: All public entrances are ADA accessible.
Seating areas: Hofheinz Pavilion has ADA accessible seating in Suite 14, Suite 15, Suite 16 and Suite 17.
Stadium Garage (Faculty/Staff Entrance): ADA accessible parking is available on the second level (faculty/staff entrance) of the TDECU Stadium parking garage. Entry into the garage requires a valid ADA compliant decal or hangtag. The charge to park on this level is $5, unless you have a Cougar Pride parking pass from any donor lot, entry is free with both the parking pass and valid ADA hangtag. Enter off Holman Street. You can access Holman Street from Scott Street
Hofheinz Pavilion is located on the campus of the University of Houston off either Cullen Boulevard or Scott Street, between Elgin and Holman. The exact address is 3875 Holman St., Houston, TX 77004
ADVANCE TICKET PURCHASE
Fans can call 713-GO-COOGS (462-6647) or visit the Houston Athletics Ticket Office from 9 a.m., to 5 p.m., Monday through Friday. To purchase tickets in person, fans can visit the Houston Athletics Ticket Office located on the northeast corner of TDECU Stadium, just outside of Gate 1 and Legends Plaza. Parking is available in the TDECU Stadium Garage visitor entrance with the first 30 minutes free of charge.
The University of Houston and The Department of Intercollegiate Athletics work hard to promote responsible consumption of alcoholic beverages. Outside alcohol is prohibited. However, beer is sold at most concession stands. All alcohol sales conclude at the 10-minute mark of the second half.
Animals are not permitted inside Hofheinz Pavilion with the exception of service animals and service animals in training.
ATMs are located inside Hofheinz Pavilion on the concourse level behind Section 105.
To obtain autographed items, please refer to the University of Houston autograph policy by clicking here.
BABY CHANGING AREAS
Baby changing stations are located in every restroom in the arena. Restrooms are located behind Sections 101, 102, 114, 115 and 127.
For security purposes, backpacks are not permitted in Hofheinz Pavilion. Purses, small handbags, diaper bags, etc. will be permitted. All bags are subject to search.
All bags are subject to search upon entry and are subject to additional searches within Hofheinz Pavilion. This policy is in effect for all guests of Houston Athletics.
BANNERS AND SIGNS
Banners and signs must be event-related, in good taste and cannot obstruct the view of other spectators. They may not contain commercial messages, logos or political endorsements. All signs held by spectators must be no larger than 3 feet tall by 3 feet wide. All banners and signs that are to be hung must not be larger than 3 feet tall and 8 feet long.
No outside food or drink, including bottled water, and/or cans and glass bottles are allowed.
Cameras (still only) are permitted inside Hofheinz Pavilion as long as their use does not interfere with the game or other guests' enjoyment of the event. Pictures of the game are for personal use only and may not be sold. Tri-pods and mono-pods are prohibited from use on the concourse or in the stands. Video cameras and video recording of events are prohibited.
Children age two (2) years and under will get in free of charge, but must sit in the lap of a parent or guardian and may not occupy a seat or obstruct the sight lines of other guests.
CODE OF CONDUCT
The University of Houston Department of Intercollegiate Athletics is committed to creating a safe, comfortable and enjoyable experience for our guests. Our staff will proactively support an environment free from the following behaviors:
Abusive, foul or disruptive language and obscene gestures
Intoxication or other signs of impairment related to alcohol consumption
Behavior that is reckless, dangerous, disruptive or illegal in nature
Fighting, taunting or threatening remarks or gestures
Sitting in a location other than the guests ticketed seat
Displays of affection not appropriate in a public setting
Obscene or indecent clothing
Any disruption to the progress of the event by guest's actions, (including entering the court or throwing objects onto the court)
Failing to follow instructions of stadium personnel or law enforcement officers
Verbal or physical harassment of the opposing team's players or fans, officials, or arena personnel
Continuing inappropriate behavior may result in the guest being ejected, arrested by police, or having his/her tickets revoked. All season-ticket members are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets.
Aramark is the official concessionaire for Hofheinz Pavilion. Concession locations are located around the concourse level.
Visa, MasterCard, AMEX and Discover Card are accepted at the concession stands and the merchandise stands.
Directions to campus and campus maps
Should you need immediate assistance, please notify the nearest event staff member, security personnel or police officer.
In the event of a serious emergency at Hofheinz Pavilion, all event staff, event security, police and Houston Public Safety emergency response agencies are ready and available to assist all guests, including guests with disabilities. Pertinent information regarding the emergency situation and evacuation procedures will be provided over the public address system.
There are two guest entrances to Hofheinz Pavilion. The locations are as follows:
Cullen Boulevard side of Hofheinz Pavilion
UH Player Pass List
UH Recruit Pass List
Visiting Team Player Pass List
High School Coaches' Pass List
Holman Street side of Hofheinz Pavilion
Media Will Call
* - For University of Houston Women's Basketball games, the Holman Street side of Hofheinz Pavilion is the only guest entrance open on game days.
A First Aid station is located in Suite 2 of Hofheinz Pavilion behind Section 102. Guests needing medical assistance are encouraged to contact a nearby event staff or security staff member, who can assist in contacting the First Aid staff.
GAME DAY CENTRAL
Stop by Game Day Central located at the Holman Street entrance behind Section 107 to pick up all game day needs like posters and schedule cards.
GATE OPENING TIMES
Hofheinz Pavilion will open 90 minutes prior to the start of games for all spectators.
Houston Athletics offers special discounts for groups of 10 or more at Men's Basketball games. If you are part of an organization, we invite you to join us for a fun group outing at one of our home games.
HOUSTON LEGENDS ROOM
Located on the concourse level behind Section 127, the Houston Legends Room (formerly the Director's Club) opens 90 minutes before tip-off and remains open through halftime. Entry is available to Cougar Pride members at the Coach's Club giving level, floor-seat holders and IMG College sponsors with a pre-issued Access Pass and a valid game ticket card. Food and drink (available until the end of halftime) must be purchased and consumed inside the room.
The University of Houston and the Fire Marshal hold the right to refuse entry if capacity has been reached at any time, including inclement weather. Additionally, Houston Athletics and IMG College reserve the right to confiscate any Access Pass if it is used improperly or if the pass holder acts irresponsibly.
LOST AND FOUND
All Guests needing to claim or report lost items during an event should visit Lost and Found in Suite 2. Items found but not claimed are taken to the University of Houston Police Department . The University of Houston Department of Intercollegiate Athletics cannot be held responsible for lost or damaged items.
LOST CHILDREN AND GUESTS
Lost children and guests should be taken to any police officer or event staff personnel throughout the arena.
Press seating is located on the Cullen Boulevard side of Hofheinz Pavilion. Please speak with an Athletics Communications Office representative for information regarding obtaining credentials. Following games, a postgame press conference featuring the head coaches and student-athletes will be held in the Legends Room, located behind Section 128.
Credentials for accredited media agencies can be obtained by applying with the Houston Athletics Communications Office. Requests for season credentials must be made two weeks prior to the start of the season, and single-game requests must be submitted two business days before the requested game. UH offers credentials as well as media parking.
Working press seating is located courtside on the Cullen Boulevard side of Hofheinz Pavilion, while media parking is located on the second level of the TDECU Stadium Garage via the Faculty/Staff entrance.
MEDIA WILL CALL
Media Will Call is located at the complimentary admission tables on the Holman Street side of Hofheinz Pavilion and will open 90 minutes to tipoff. Media members must have a photo ID to receive their credentials. Press seating is located on the Cullen Boulevard side of the arena.
If you have questions before the event, please call the Athletics Communications Office at 713-743-9404. On game day, please speak with the appropriate Athletics Communications representative.
METRO RAIL PURPLE LINE
The Metro Rail Purple Line is now operational including a stop just outside of TDECU Stadium. Houston fans can enjoy the ease of travel on the 6.6-mile Purple Line which begins downtown and travels southeast along Capitol and Rusk to the Palm Center near MLK and Griggs. More information on the Metro Line can be foundhere
NOISE MAKING DEVICES
Artificial noisemakers are strictly prohibited inside the arena.
Parking Information & Map
Due to the fact that we utilize faculty/staff and student parking on game day and may games are weekday games, parking lots will be available two (2) hours prior to tipoff.
Cash parking is available in the 16B surface lot off of Elgin Boulevard and Entrance 16 for $5.
ADA parking is available in the Stadium Garage for $5 with an accessible hangtag and free with an accompanying Cougar Pride Parking Pass.
Patrons with a Cougar Pride Priority Parking Pass in lots Platinum (15G), Red (15C), Yellow (TDECU Stadium Garage, Student Entrance) or Orange (TDECU Stadium Garage Faculty/Staff Entrance) should hang their pass for the designated lot on their rearview mirror and present the attendant with the stub from the bottom of the tag upon entering.
Guests of University of Houston student-athletes may pick up tickets at the complimentary admissions tables on the Cullen Street side of Hofheinz Pavilion 90 minutes before tipoff. Per NCAA rules, each person receiving a ticket must be present with a photo ID in order to for sign tickets. Guests of players are required to enter the arena when they receive their ticket and must follow arena policies regarding no re-entry.
Programs are sold for $5 at the merchandise stands and also at the Holman Street entrance.
In conjunction with the NCAA and for the safety of our guests and employees, the following are prohibited:
Smoking (University of Houston is a tobacco-free campus)
Animals (except service animals to aid guests with disabilities)
Coolers/Bottles/Cans and Thermoses
Outside food and beverages*
Fireworks, firearms and weapons of any kind
Metal or glass containers of any kind
Personal transport devices (skateboards/hover boards/seg ways)
Video cameras and the use of video capable devices
*Exceptions will be made for those with medical requirements and/or special needs.
Any attempt to bring alcohol into Hofheinz Pavilion will be considered a violation of the Code of Conduct and may result in the guest being ejected, arrested or tickets being revoked. All persons and/or their belongings are subject to search. Violators of the rules of any State or City laws will be refused admission, asked to leave or ejected from Arena property.
Smoking, including e-cigarettes (University of Houston is a tobacco-free campus)
Abusive, foul or disruptive language
Trespassing, soliciting, peddling and loitering
Any other item or action deemed dangerous or inappropriate
Guests who appear to be inebriated and unmanageable will not be permitted admittance into the arena.
The external guest services booth and prohibited item check will be located outside of the Holman Street entrance.
Houston Cougar Men's Basketball games are broadcast in the Houston area on 950 AM KPRC as part of the Houston IMG Sports Network.
There is a NO re-entry policy in effect for Hofheinz Pavilion. Once a guest exits the arena, they will not be allowed back in for the remainder of the event.
RECRUIT/HIGH SCHOOL COACH TICKETS
University of Houston Basketball recruits can receive more information about tickets by calling the Men's Basketball office at 713-743-9430 or the Women's Basketball Office at 713-743-9460. Texas High School Coaches can receive one (1) complimentary ticket for themselves and one (1) additional for a guest based upon availability. THSCA members can call the respective Basketball office in advance to request their name to be added to the list for a particular game(s).
Should there still be availability on the list for that game(s), Texas High School coaches will be instructed to go to the complimentary admission tables on the Cullen Street side of Hofheinz Pavilion starting 60 minutes prior to tipoff and show their THSCA card to receive the complimentary ticket on game day. Any coach without the THSCA card on game day will not be admitted. Reservations for THSCA tickets must be made prior to game day.
No refunds, exchanges or cancellations are permitted. Refunds will not be granted due to a game date or time changes. Check UHCougars.com for up to date game information.
The University of Houston Athletics Ticket Office is not responsible for any tickets that are lost. The original ticket purchaser may request their tickets to be reprinted prior to game day in writing to the Houston Athletics Ticket Office. The original ticket purchaser must present a valid photo ID to pick up reprinted tickets on game day.
To pick up tickets prior to game day, the original ticket purchaser may come to the Gate 1 Ticket Office located at TDECU Stadium with a valid photo ID. Tickets cannot be reprinted if the ticket was purchased from any other ticket provider besides the University of Houston Athletics Ticket Office.
Public restrooms are conveniently located throughout the arenas. All restrooms are accessible to our guests.
SEE SOMETHING, SAY SOMETHING
In an effort to ensure the safety of our fans on game day, we are asking all spectators to notify UH Police Department, event staff personnel or Athletics Department Staff immediately if you see anything out of the ordinary while on campus or in Hofheinz Pavilion. Call UHPD at 713-743-3333
Smoking, including e-cigarettes, is not permitted inside Hofheinz Pavilion. The University of Houston is a tobacco-free campus.
SOLICITATIONS, GIVEAWAYS AND SPONSORSHIPS
No items may be distributed in or around Hofheinz Pavilion without prior consent from the University of Houston Department of Intercollegiate Athletics and IMG College. To obtain consent, or for information on stadium and radio broadcast sponsorships, please contact IMG College at 713-743-1446.
Solicitation and literature distribution is only allowed with prior approval through Houston IMG Sports Network, 713-743-1446.
Strollers are permitted at Hofheinz Pavilion. However, their use cannot inhibit guest movement or block any aisles. Smaller, umbrella-style strollers can be stored underneath a seat as long as it does not create an obstruction for other guests. Parking strollers in ADA accessible areas are prohibited.
All UH Full-time Central Campus students are admitted FREE to regular-season Men's and Women's Basketball home games. Each student must present a valid Cougar Card at the Holman Street entrance of Hofheinz Pavilion for admission. Tickets are not needed.
Where to Sit: Sections 111, 112, 113, 114, 115 and 116 up to Row T. All student sections are general admission. Admission is first-come, first-served and based on availability.
Student Guest Tickets: Each currently enrolled student at the central campus may purchase two (2) guest tickets at a discounted price for all regular-season home basketball games. Student guest tickets must be purchased IN PERSON with your valid Cougar Card at the Houston Athletics Ticket Office. All student sections are general admission and based on availability.
UH Satellite Campus Students: Satellite campus students can purchase a student ticket for themselves and two (2) guest tickets for $8 each on the day of the game only. For basketball, UH satellite campus students can purchase tickets at the Cullen Boulevard ticket windows at Hofheinz Pavilion, if tickets are still available on the day of game, and must show a valid student ID to receive a ticket.
The UH Team Shop is the official outfitter of Houston Athletics, and the merchandise stand is located on the concourse level behind Section 125. The UH Team Shop is operated by Fanatics. Visit UHTeamShop.com for all your Houston fan apparel.
Selected games will air on selected networks, local or national, depending on the game date. Check UHCougars.com or local listings for channels and times.
The Houston Athletics Tickets Office is located at TDECU Stadium in the northeast corner by Gate 1 and Legends Plaza. Hours of operation are 8:30 a.m. to 5 p.m., Monday through Friday. For ticket information, call the Houston Athletics Tickets Office at 713-GO-COOGS (462-6647) or visit UHCougars.com.
Guests are required to possess their tickets at all times once they enter the arena. Guests must show their tickets to any arena staff member when requested to do so. Failure to produce a valid game day ticket may result in ejection from the arena.
For Houston games, children under the age of two (2) years old do not need a ticket to enter Hofheinz Pavilion. They must be seated on an adult's lap and not interfere with the sight lines of other guests.
For specific information regarding the children's ticket policy, please call the Houston Athletics Ticket Office at (713) GO-COOGS (462-6647)
TICKET SALES WINDOWS
Hofheinz Pavilion ticket sales windows will open 90 minutes prior to tip-off on game days. Advance ticket sales are made through the Houston Athletics Tickets Office by calling 713-GO-COOGS (462-6647), online at UHCougars.com, or visiting the Houston Athletics Tickets Office, located on the northeast corner of TDECU Stadium, just outside Gate 1 by Legends Plaza. Parking is available in the TDECU Stadium Garage visitor entrance with the first 30 minutes free of charge.
For more information about Men's Basketball ticket prices, please click here and follow the appropriate links.
For more information about Women's Basketball ticket prices, please click here and follow the appropriate links.
Ticket Replacement Policy (Lost or Stolen Tickets)
Please contact the Houston Athletics Tickets Office at 713-GO-COOGS (462-6647) as soon as possible if you discover that your season tickets have been lost or stolen. On game day, please go to the Hofheinz Pavilion box office at the Holman Street entrance. The original ticket purchaser will be required to show their photo ID to have tickets reprinted. Stolen tickets should always be reported to the local law enforcement agency first.
Ticket Window Locations
Ticket windows are located near the Cullen Boulevard and Holman Street entrances in Hofheinz Pavilion. Gates open 90 minutes prior to tip-off. All major credit cards and cash are accepted. To purchase tickets prior to game day please see the Advance Ticket Purchase section.
In conjunction with the University of Houston's tobacco-free campus initiative, smoking, including electronic cigarettes, will no longer be allowed on the grounds of Hofheinz Pavilion. For more information on a tobacco free campus, please click here.
VENDORS (RESTAURANTS, HOTELS, RENTAL CARS, ETC.)
For a list of preferred vendors of the University of Houston Department of Intercollegiate Athletics, please click here.
VISITING TEAM / PLAYER GUEST WILL CALL
The visiting team player guest and will call is located at the complimentary admissions tables on the Cullen Boulevard side of Hofheinz Pavilion. Guests will be admitted when the gates open 90 minutes prior to tipoff. The visiting team may distribute tickets prior to this time, but that is the decision of each visiting institution. If you are receiving tickets through the visiting team and have questions, you should contact that institution prior to game day. A photo ID will be required to receive the tickets.
General Will Call is for customers who have purchased in advance and requested their tickets to be left at Will Call. Customers may pick up Will Call tickets any time in advance at the Athletics Ticket Office during normal business hours or at Hofheinz Pavilion on game day. Hofheinz Pavilion general Will Call is located at the Cullen Boulevard ticket windows and will open 90 minutes prior to tipoff. A photo ID will be required to receive the tickets.