Fan Guide

    Alcoholic Beverage Policies
    Alcohol may not be brought into Reliant Stadium. Guests who appear to be under age 35 are required to show valid photo ID indicating legal proof of age when purchasing alcohol at Reliant Stadium. Alcohol sales are limited to two (2) drinks per person per transaction. All public alcohol sales will end at the end of the third quarter. Please note that different areas of Reliant Stadium are licensed for different types of alcoholic drinks (beer only, both beer and liquor or neither). The Reliant Stadium staff will prevent certain drinks from being taken from a licensed area into a non-licensed area. For instance, beverages purchased in a Verizon Wireless Club Lounge must be consumed in the Lounge and may not be removed from that area. These policies are the law and will be strictly enforced.

    ATMs
    For your convenience, automated teller machines are provided by Amegy Bank of Texas and are located throughout Reliant Stadium.

    Baby Changing Stations
    Baby changing tables are available in all public restrooms at Reliant Stadium.

    Bag Searches
    For your safety, bag searches will be performed at all entrances to Reliant Stadium. In order to expedite this process, please leave all unnecessary items in your vehicle or at home and have any items open for search before you approach a gate. Items not permitted into the Stadium must be returned to your vehicle or discarded. Staff may not store or hold items for you until postgame. Please see the Prohibited Items section on page 34 for a list of items not permitted to be brought into the Stadium. Please be aware that at certain times pat-down searches or additional security measures may be implemented upon all persons entering Reliant Stadium. Please be prepared and arrive early to the game to allow for this extra security procedure.

    Bag Policy
    The NFL Bag policy is not in effect for Houston's games in Reliant Stadium.

    Ball Return Policy
    Footballs that enter the seating area must be returned to the field.

    Banners and Signs
    Reliant Stadium welcomes signs and banners but request that you adhere to specific guidelines in order to ensure that these articles do not detract from the enjoyment of other guests. Banners and signs should in no way infringe on the sightlines of other fans and must be small enough for one person to hold. They may not be affixed to anything in Reliant Stadium or held so that they block the view of scoreboards or any permanent signage in the Stadium. In addition, poles are prohibited in Reliant Stadium, so banners or signs affixed to a pole will not be permitted into the stadium. All banners and signs must be in good taste, must be in the spirit of the event and must not have any corporate name, logo or message. Reliant Stadium reserves the right to remove any banner or sign that does not meet these guidelines.

    Cameras and Video Recorders
    Fans are welcome to bring small flash photography cameras into Reliant Stadium, but no professional lenses or lenses over 12" are permitted. Digital cameras are also permitted as long as they do not record video. Please do not block any aisles or the view of other fans while taking pictures. Video cameras and audio recorders are not permitted in Reliant Stadium and will not be stored during the game.

    Drinking Fountains
    Drinking fountains are located on each concourse throughout Reliant Stadium. Please refer to directional signage for specific locations.

    Drop Off
    For limited mobility guests, drop off and pick up points have been designated on the southeast (Amegy Bank Gate) and northeast (BHP Billiton Gate) corners of Reliant Stadium. Drivers may access these locations off of Kirby onto Westridge or Reliant Parkway (McNee), respectively, by alerting the parking attendant that they are dropping off or picking up a guest. Once the guest is dropped off, drivers should leave and proceed to the parking lot for which they have a parking pass. Reliant Stadium does not offer onsite transportation from parking lots to stadium gates.

    Reliant Stadium offers elevators in all four corners of the Stadium: at the xFinity Gate, BHP Billiton Gate, Amegy Bank Gate and Ford Gate. There are also elevators located at the Verizon East and West Club entrances exclusively for Club Level, Suite Level and disabled guests.

    Elevators

    Elevator priority is given to disabled and elderly guests. At times, guests may be asked to exit an elevator to accommodate disabled guests. To exit the Stadium expeditiously, please use the ramps, escalators or stairs. Please note that specific elevators may also be reserved for specific purposes during a game. Please follow the instructions given by Reliant Park staff and use an alternate route. In addition, tickets will be checked on each level as you exit an elevator to assure proper access for that level. Please be sure to have your ticket with you at all times.

    Emergency Phone Numbers and Paging
    To contact someone during a game in the event of an emergency, please visit a Guest Services Information Booth or call 832.667.1400. Pages will only be made for emergency situations. If you are anticipating an emergency phone call, please report your name and seat number to the Guest Services Information Booth so you can be easily located.

    Entrances
    Reliant Stadium has four main entry gates: xFinity Gate (northwest corner), BHP Billiton Gate (northeast corner), Amegy Bank Gate (southeast corner) and Ford Gate (southwest corner). The Verizon East and West Club Entrances are exclusive entrances for the Club and Suite ticket holders. All entrances at Reliant Stadium are accessible for guests with disabilities. Please look for signs indicating wheelchair accessible entrances at each gate to expedite your entry into the Stadium. Premium and club level gates open 2 hours prior to kickoff and regular stadium gates open 90 minutes prior to kickoff.

    Escalators
    Reliant Stadium offers escalators near the public ramps in the four corners of the Stadium. Escalators are also located at the Verizon East and West Club Entrances for the exclusive use of Club and Suite Level fans.

    Evacuation Procedures
    Reliant Stadium staff are trained to handle any emergency situation that arises. Should an evacuation become necessary, please make sure that you are aware of the Exits nearest your seat and be prepared to follow the instructions of the Reliant Stadium staff.

    Family Restrooms
    Family Restrooms are located on each concourse for your convenience. Please refer to directional signage for specific locations. Priority access for these restrooms is given to families and guests with disabilities. We ask that you please respect these arrangements.

    Fan Code of Conduct
    Reliant Stadium is a fan-friendly environment. We are committed to creating a safe, comfortable and enjoyable experience for everyone. Our staff will proactively intervene to support an environment where the game will not be disrupted by the interference of guest actions or any unauthorized persons on the playing field. This includes refraining from obscene or indecent language and gestures, as well as inappropriate clothing. All guests must show their ticket when requested and only sit in their ticketed seat.

    The Two Strike Program allows for a warning to fans who are disruptive or acting inappropriately by giving out a yellow card with a reminder about our Fan Code of Conduct. However, if a staff person must approach someone a second time during a game for inappropriate behavior, the fan will be required to leave Reliant Park property. Any fan acting in a disruptive manner will be asked to leave immediately. Evicted guests are not welcome to return for the remainder of the game and may be subject to further disciplinary action, including the revocation of season tickets.

    Field Access
    Fans entering the field area without proper credentials are subject to eviction and arrest. Credentials for field access are not available for purchase.

    First Aid
    Emergency medical teams are on call in Reliant Stadium at all times. If you require medical assistance, please contact the nearest usher or law enforcement official, or proceed to one of The Methodist Hospital First Aid Stations located on Levels 1, 3 and 5 in the northeast and southwest corners of the Stadium. Guests on the Suite Levels should proceed to the Club Level or inform a Reliant Stadium Guest Services Team Member. Guests may also call 832.667.1400 to request medical assistance.

    Gameday Service Hotline
    Guests who encounter something that disrupts their enjoyment of the game - for example, an adjacent fan using profanity, a large sign or banner that blocks your view, or a wet spill that presents a safety hazard - can call the Gameday Service Hotline at 832.667.1400. A Guest Services Team Member will be more than happy to resolve the situation so that you can get back to enjoying the game.

    Gameday Service Textline
    Guests can also text a question or concern to "HOU" issue to 78247 on gamedays and a Guest Services Team Member will be more than happy to assist you.

    Gate Opening Times
    Premium and club level gates open 2 hours prior to kickoff and regular stadium gates open 90 minutes prior to kickoff.

    Limousine Service
    Limousines may drop off and pick up on Lantern Point next to the Houston Texans' bubble. Please note that limousines will not be permitted to park on-site unless they have a parking pass. Without a parking pass, they may stop only to drop off and pick up passengers.

    Lost and Found
    Found articles may be turned into any Guest Services Information Booth and will be recorded by Reliant Stadium staff. Guests needing assistance in retrieving lost items during games may proceed to a Guest Services Information Booth or call the Reliant Park Lost and Found phone number (832.667.1714) on weekdays. Items will be held for 30 days.

    Lost Children
    If you are separated from a child, please proceed to the nearest Guest Services Information Booth for assistance. In addition, if you should find a child that has been separated from his or her group, please request assistance from the nearest staff person or police officer. If outside of Reliant Stadium, please call 832.667.1400.

    METRORail
    Due to the impending implosion of the Macy's building, METRO will temporarily suspend all lightrail service, and detour select bus routes in the area. A bus bridge will begin at 8:30 p.m. and run between the Fannin South Park & Ride and UH-Downtown. The bus bridge will cover the entire 7.5-mile line. For complete information on schedules, parking areas and buying tickets, please visit www.ridemetro.org.

    Noisemakers
    Artificial noisemakers are prohibited inside the Stadium. This includes, but is not limited to, all horns, including air horns, cow bells and whistles. We reserve the right to confiscate any item that does not adhere to this policy.

    Parking
    For information regarding parking the Bayou Bucket at Reliant Stadium, please click here.

    Player-Guest (Houston)
    Guests of University of Houston student-athletes may pick up tickets next to the Amegy Bank satellite box office beginning 90 minutes prior to kickoff. Per NCAA rules, each person receiving a ticket must be present with a photo ID in order to for sign tickets. Guests of players are required to enter the stadium when they receive their ticket and must follow stadium policies regarding no re-entry.

    Prohibited Items
    For your safety and the continuity of the game on the field, the following items are prohibited in Reliant Stadium: backpacks, bags larger than 11"X17", beach balls, bottles, cans, containers, coolers, fireworks, footballs brought in from outside, Frisbees, illegal substances, laptop computers, laser pens, noisemakers, outside food and beverages and weapons/firearms. Please note that this is not an exhaustive list and other items may be prohibited from Reliant Stadium if they are deemed to be dangerous or disruptive. Guests are not permitted to bring outside food, beverages, thermoses, coolers, backpacks, bags or jugs into Reliant Stadium. Children's juice boxes, infant bottles and items necessary for medical purposes are permitted.

    Re-Entry into Reliant Stadium
    Once you leave Reliant Stadium, you may not re-enter. In the event of an emergency, please visit a Guest Services Information Booth (see maps on pages 24 and 25). Please note that the Go Texan Store and Budweiser Plaza cannot be accessed from inside the Stadium until after the first quarter.

    Restrooms
    Restrooms are conveniently located around the Stadium concourses on all levels. Wheelchair accessible stalls are available in all restrooms.

    Security
    Suspicious activity, disruptive guests and guest related problems should be reported to a Guest Services Team Member or police officer immediately. Uncooperative guests showing disregard for Reliant may be ejected from the facility. Intoxicated fans will not be allowed into the Stadium. An ejected guest is no longer welcome for the remainder of the game and must vacate Reliant Stadium and the Reliant Park grounds. They may not re-enter the building, even with a valid admission ticket. Re-entry by an ejected guest is grounds for arrest. You and your belongings may be searched upon entry into the Stadium. By tendering this ticket and entering the Stadium, you consent to such searches.. If you elect not to consent to the searches, you will be denied entry into the Stadium.

    Smoking
    In consideration of the health and comfort of others, smoking is not permitted in the seating area or on the concourses. There are designated smoking terraces located on all four sides of the Field Level and the Verizon Wireless Club Level and also in each corner of the Upper Level. Please note that certain smoking terraces may be closed at times; however, alternate smoking terraces on the same level will remain open.

    Special Needs Guests
    Reliant Stadium was designed for the enjoyment of all guests. The Stadium provides accommodations for those with special needs; accommodations include elevators, escalators, telecommunication devices (TTYs), assisted listening devices, wheelchair accessible seating, and wheelchair accessible and family restrooms. A manual with Reliant Stadium policies is available in large print, in Braille and on audiocassette. Please visit a Guest Services Information Booth for assistance.

    Accessible seating for guests with disabilities is located on all levels of Reliant Stadium in accordance with the Americans with Disabilities Act of 1990. All entrances at Reliant Stadium are accessible for guests with disabilities. Please look for signs indicating wheelchair accessible entrances at each gate to expedite your entry into the Stadium. Wheelchair escorts are available to/from your seats on a first-come, first-served basis. Guests needing curbside wheelchair assistance should ask a Guest Services Team Member for assistance.

    Standing Room Only
    Every ticket has a seat assignment. Please note that there are no standing room only tickets, and ushers will be clearing the top of each section and aisle. We appreciate your cooperation in keeping the sightlines clear for all fans.

    Strollers
    Although not a prohibited item, Reliant Stadium requests that you do not bring strollers into the Stadium, as there is no place to store them and they pose a trip hazard when left in aisles or seating areas.

    Tailgating
    For information regarding tailgating for the Bayou Bucket at Reliant Stadium, please click here.

    Taxi and Hotel Shuttle Service
    Taxis and hotel shuttles may drop off and pick up in the Green Lot near the south pedestrian bridge over Kirby Drive to the Stadium. Taxis are staged in this location postgame so guests do not need to call ahead for a cab.

    Umbrellas
    Umbrellas are permitted in Reliant Stadium if they are small enough to be stored under your seat during the game.

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