Frequently Asked Questions

Q: What portion of my unrestricted Cougar Pride donation goes toward student-athlete scholarships and academic support?
A: One hundred percent.

Q: Is my Cougar Pride donation tax-deductible?
A: Yes. The donation that covers your priority seating obligation is 80 percent deductible; any additional donation is 100 percent deductible. Please contact your tax advisor for more information.

Q: At what donation level do I start receiving Cougar Pride benefits?
A: Although all cash/credit card gifts will be accepted, Cougar Pride benefits begin with a minimum annual contribution of $100.

Q: Can you explain the difference between an "UNRESTRICTE D" and "RESTRICTE D" gifts?
A: Cougar Pride consists of UNRESTRICTED donations used solely by the athletics department. Qualifying donations can be outright gifts and/or the portion above the Fiar Market Value of special events (participation costs) and auction items (item value). A: A RESTRICTED gift is designated for a sport, a capital project or an endowment and is not considered a Cougar Pride gift.

Q: How do I keep the seats I had last season?
A: Payment for tickets (and donations for donor seating areas) must be received by the renewal deadlines in order to be eligible for the same seating location.

Q: Will my donation help my seating at away football and postseason games and other special events?
A: Each year, fans have the opportunity to purchase tickets to away football games and postseason events involving the University of Houston. From time to time there are also special offers to Coog fans, such as the 2008 and 2010 NCAA Men's Basketball Regionals and the 2011 Final Four. Seating priority for these events is based on your priority points total and if you have season tickets in the sport of the special event.

Q: Why is there a renewal deadline?
A: The renewal deadline allows us to provide a timeline for existing season ticket holders to renew their previous season locations. The deadline also enables the Houston Athletics Ticket Office to review seats available for reallocation to existing season ticket holders requesting changes and determine what seats can be sold to new season ticket holders.

Q: How do I request additional season tickets?
A: Note the total number of tickets you would like to order in the quantity column on the renewal form. Indicate seating preferences for the additional seats and/or your preferences to move so you may have all of your seats located together. Please be advised that these are only requests. Requests will be filled based on the priority points system and availability of request.

Q: How do I request a seating change?
A: You may write any requests on the actual ticket application, or you may submit a separate written request to the Houston Athletics Ticket Office via e-mail, fax or mail. Be sure to describe, in as much detail as possible, exactly what you are requesting. Feel free to include sections, rows and seat numbers if applicable. Listing first, second and third choices will help in assessing the best seating available for your preferences (i.e., which is more important, yardage or height of row, etc.). Customers who renew seats online can make their requests on their online ticket renewal. (See page 10 for contact information.)

Q: How can I request to sit with my friends?
A: Indicate the names and account numbers of the individuals you would like to be seated with when completing an order form or request form. All parties must indicate their desire to be seated together and make the same request on their respective order forms. You may also fax or e-mail your group seating request by the renewal or order deadline. Each party must make this request.

IMPORTANT NOTE: When allocating seats for parties wishing to sit together, the location will be based on the party with the lowest priority point total.