@UHCougars

FREQUENTLY ASKED QUESTIONS

Why is there a renewal deadline?
How do I keep the seats I had last season?
How do I request additional season tickets?
How do I request a seating change?
How can I request to sit with my friends?
How do I renew my season tickets online?
Why should I renew online?
Where can I find my Customer # and/or my PIN?
I've logged in online before, but I forgot my Password, how do I get it?
I've logged in online, but I don't see my application. Why?
What is the benefit of purchasing a season ticket?
How do I upgrade my seats?
Why didn't I receive a renewal application in the mail?
What is e.Check?
Why should I pay with e.Check?
How can I purchase Donor Seats/Cougar Pride seats?
What is Cougar Pride?
I'm interested in a suite. How do I go about purchasing one?
How can I purchase parking passes?
I see I can buy tickets to donate to the Little Coogs program. What is Little Coogs?
I'm buying season tickets for the first time, where will my seats be located?

Why is there a renewal deadline?
The renewal deadline allows us to provide a timeline for existing season ticket holders to renew their previous season locations. The deadline also enables the Ticket Office to review seats available for reallocations to existing season ticket holders requesting changes and determine what seats can be sold to new season ticket holders.

How do I keep the seats I had last season?
Payment for tickets (and donations for donor seating areas) must be received by the renewal deadlines in order to be eligible for the same seating location

How do I request additional season tickets?
Note the total number of tickets you would like to order in the quantity column on the renewal form. Indicate seating preference for the additional seat(s) and /or your preference to move last years seats so you all your seats can be located together, if necessary based on availability. Please be advised that this is only a request. Requests will be filled based on the priority points system and based on seating availability.

How do I request a seating change?
You may write any request on the actual ticket application or you may submit a separate written request to the Athletics Ticket Office via e-mail, fax, or mail. Be sure to describe, in as much detail as possible, exactly what you are requesting. Feel free to include sections, rows and seat numbers if applicable. Listing first, second and third choices will help in assessing the best seating available for your preferences (i.e., which is more important, yardage or height of row, etc.) Customers who renew seats online can make their request on their online ticket renewal in the special comments box. Requests will be filled based on the priority points system and based on seating availability.

How can I request to sit with my friends?
Indicate the names and account numbers of the individuals you would like to be seated with when completing an order form or request forms. All parties must indicated their desire to be seated together and make the same request on their respective order forms. You may also fax or e-mail your group seating request by the renewal or order deadline. Each party must make this request!

    NOTE: When allocating seats for parties wishing to sit together, the location will be based on the party with the lowest priority point total.

How do I renew my season tickets online?
Click the link for "Steps to Renew Online," which can be found on the Football Season Ticket Information page. This will walk you through the steps to renew online.

Why should I renew online?

  • Online renewal is available 24/7. No need to worry about calling or finding a stamp.
  • It's convenient, easy, secure, and worry free.
  • You receive immediate confirmation that your order has processed.

Where can I find my Customer # and/or my PIN?
If you have never established your season ticket account online then your Customer # (Acct. #) and your PIN were sent to you in an email from the Athletics Ticket Office. You will need both of these to sign in the first time you create your online account. Your PIN will only be needed the first time you log in. Once you sign in you will pick your password which will be used, along with your Customer #, for all future visits to your account. If you cannot locate this email, please call the Athletics Ticket Office at 713-GO-COOGS for assistance.

I've logged in online before, but I forgot my Password, how do I get it?
You should have received an email from the Athletics Ticket Office notifying you that your renewal was available online. The address at which the email was received is the address you used when you established your season ticket account online. You should have a password that was entered when you created your account. If you have forgotten your password, you may click the "Forgot Password?" link; enter your email and your password will be emailed to you.

I've logged in online, but I don't see my application. Why?
There could be a couple of reasons that you don't see your application. First, click the Season Renewals link on the left side of the screen. If you click there and receive a message that you have no applications available, you are not signed into your season ticket account. If you received an email with your account number and PIN, sign out and on the Season Renewal page click the Register Now link to establish your season ticket account.

What is the benefit of purchasing a season ticket?
There are many benefits of purchasing Cougar football season tickets including:

  • Savings off the regular single game ticket price.
  • The same great seat for every home game.
  • The ability to renew the same location from last year and have a chance to upgrade that location before new season tickets are sold.
  • Priority to purchase before the general public for away games, conference championships, bowl games, and additional tickets to home games.
  • Special offers, when available, like the 2008 NCAA Regional offer.

How do I upgrade my seats?
If you would like to upgrade your seat location, you must submit a request with your renewal. Please make the request as specific as possible. All upgrades are processed after the renewal deadline. Seat upgrades will be based on availability. If you are looking to move with other customers, each person must submit an upgrade request.

Why didn't I receive a renewal application in the mail?
Notification of online renewals being available was sent out via email in mid-March. This cuts down on time and costs of mailing out paper applications. Near the end of April, paper applications will be mailed out to those season ticket holders who have not renewed.

What is e.Check?
e.Check allows you to pay for your season tickets from your checking account. You will find a place in the payment screen that allows you to enter your account number and routing number. It allows you the convenience of paying with a check without having to mail in your application.

Why should I pay with e.Check?
By paying for your season tickets online with e.Check, the Athletics Department reduces the amount of expenses paid per account. The costs for printing and mailing the application, credit card fees, and printing and mailing the tickets will run anywhere from $10-$20 per account. By paying with e.Check, the application cost and credit card fees are reduced putting more money back into the program instead of expenses.

How can I purchase Donor Seats/Cougar Pride seats?
Cougar Pride seating requires a minimum $250 per year donation. For each $250 donation, you may purchase up to four seats in the Cougar Pride area. Field box seats, if available, may be purchased with a donation of $125 per seat, plus the ticket cost.

What is Cougar Pride?
Cougar Pride is an organization of alumni, fans, former student-athletes, coaches, and friends joining together to provide current student-athletes with a first class education and a chance to excel in the classroom and on the playing field.

I'm interested in a suite. How do I go about purchasing one?
Suites are sold for the entire season. If you are interested in checking on the price and availability of a suite for the upcoming season, please contact James Nicas in the Cougar Pride office at 713-743-3793 or jnicas@uh.edu.

How can I purchase parking passes?
Season parking is a benefit of Cougar Pride membership. Each account receives one permit in the appropriate lot based on the donation level for the current year. Additional parking passes may be purchased by Cougar Pride members if they meet the donation requirements. All single game parking is sold the day of the game upon entrance, and is based on availability. Please refer to the Cougar Pride section of our website for additional information.

I see I can buy tickets to donate to the Little Coogs program. What is Little Coogs?
Little Coogs is a University of Houston community outreach program. The program's purpose it to expose at-risk and underprivileged youths from Houston and the surrounding areas to a college atmosphere. One of the ways this is done is through attending sporting events on campus. Your donated tickets are distributed to these groups who otherwise would not have the opportunity to attend. You will receive a tax donation form from All-N-One for any donations made to Little Coogs. For more information on the program, click here.

I'm buying season tickets for the first time, where will my seats be located?
If you are purchasing new season tickets your seats will be allocated after the renewal process and they will be placed in the best available location or as close to your request as possible.

12/10/16
Rhode Island
Rhode Island
Hofheinz Pavilion
12:30 PM
GameTracker Audio Tickets
Rutgers
Rutgers
Hofheinz Pavilion
5:00 PM
GameTracker Video Tickets
12/10/16
Reveille Invitational
at Reveille Invitational
College Station, Texas
All Day
UL-Lafayette
at UL-Lafayette
Lafayette, La.
11:00 AM
12/17/16
San Diego State
vs San Diego State
Las Vegas, Nev.
2:30 PM
Tickets
12/17/16
UT Rio Grande Valley
UT Rio Grande Valley
Hofheinz Pavilion
4:00 PM
GameTracker Audio Tickets
UTSA
vs UTSA
San Antonio, Texas
6:00 PM
Central Arkansas
vs Central Arkansas
San Antonio, Texas
4:00 PM
12/21/16
Liberty
Liberty
Hofheinz Pavilion
7:00 PM
GameTracker Audio Tickets
12/23/16
Harvard
Harvard
Hofheinz Pavilion
7:00 PM
GameTracker Audio Tickets
12/28/16
UConn
at UConn
Hartford, Conn. (XL Center)
2:00 PM
GameTracker Audio
Alcorn State
Alcorn State
Hofheinz Pavilion
7:00 PM
GameTracker Video Tickets
12/31/16
USF
at USF
Tampa, Fla.
11:00 AM
Audio
Tulsa
Tulsa
Hofheinz Pavilion
3:30 PM
GameTracker Tickets
01/04/17
Tulsa
Tulsa
Hofheinz Pavilion
8:00 PM
GameTracker Audio Tickets
01/07/17
Cincinnati
Cincinnati
Hofheinz Pavilion
8:00 PM
GameTracker Audio Tickets
Cincinnati
at Cincinnati
Cincinnati, Ohio
1:00 PM
GameTracker
01/10/17
Incarnate Word
at Incarnate Word
San Antonio, Texas
1:00 PM
01/11/17
East Carolina
at East Carolina
Greenville, N.C.
5:00 PM
Audio
UCF
UCF
Hofheinz Pavilion
7:00 PM
GameTracker Tickets
01/13/17
Leonard Hilton Invitational
Houston, Texas
All Day
01/14/17
UCF
at UCF
Orlando, Fla.
3:00 PM
Audio
Tulane
at Tulane
New Orleans, La.
2:00 PM
01/14/17
Carl Lewis High School Invite
Houston, Texas
All Day
01/15/17
Joe DeLoach Youth Invitational
Houston, Texas
All Day
Temple
Temple
Hofheinz Pavilion
7:00 PM
GameTracker Video Tickets
01/20/17
at Arkansas / Vanderbilt / Clemson diving Day 1
Clemson, SC
TBA
01/20/17
at Arkansas / Vanderbilt Day 1
Nashville, Tenn.
TBA
01/21/17
UT Arlington
UT Arlington
John E. Hoff Courts
10:00 AM
01/21/17
Prairie View A&M
Prairie View A&M
John E. Hoff Courts
3:00 PM
01/21/17
Mark Colligan Memorial
at Mark Colligan Memorial
Lincoln, Neb.
All Day
01/21/17
at Arkansas / Vanderbilt Day 2
Nashville, Tenn.
TBA
01/21/17
at Arkansas / Vanderbilt / Clemson diving Day 2
Clemson, SC
TBA
01/27/17
LSU
at LSU
Baton Rouge, La.
TBA
01/27/17
Tulane
vs Tulane
Baton Rouge, La.
TBA
01/27/17
Houston Invitational
Houston, Texas
All Day
01/27/17
Rice
vs Rice
Baton Rouge, La.
TBA
01/28/17
Abilene Christian
Abilene Christian
John E. Hoff Courts
2:00 PM
01/28/17
Houston Invitational
Houston, Texas
All Day
01/28/17
LSU
at LSU
Baton Rouge, La.
TBA
01/28/17
Tulane
vs Tulane
Baton Rouge, La.
TBA
02/03/17
Aggie Invitational
at Aggie Invitational
College Station, Texas
All Day
02/04/17
Texas A&M-Corpus Christi
Texas A&M-Corpus Christi
John E. Hoff Courts
1:00 PM
02/04/17
Aggie Invitational
at Aggie Invitational
College Station, Texas
All Day
02/10/17
Wright State
Wright State
Cougar Softball Stadium
4:30 PM
GameTracker
02/10/17
UC Santa Barbara
UC Santa Barbara
Cougar Softball Stadium
7:00 PM
GameTracker
02/10/17
Tyson Invitational
at Tyson Invitational
Fayetteville, Ark.
All Day
02/11/17
Boston College
Boston College
Cougar Softball Stadium
4:30 PM
GameTracker
02/11/17
Wichita State
Wichita State
Cougar Softball Stadium
7:00 PM
GameTracker
02/11/17
UTEP
at UTEP
El Paso, Texas
12:00 PM
02/12/17
Wright State
Wright State
Cougar Softball Stadium
12:30 PM
GameTracker
02/12/17
New Mexico State
at New Mexico State
Las Cruces, N.M.
11:00 AM
02/15/17
Houston Baptist
Houston Baptist
Cougar Softball Stadium
5:30 PM
GameTracker
02/17/17
Wake Forest
Wake Forest
DARRYL & LORI SCHROEDER PARK
6:30 PM
Tickets
02/17/17
Rhode Island
Rhode Island
Cougar Softball Stadium
4:30 PM
GameTracker
02/17/17
Ole Miss
Ole Miss
Cougar Softball Stadium
7:00 PM
GameTracker
02/17/17
Tulane
at Tulane
New Orleans, La.
1:00 PM
02/17/17
All-American Intercollegiate
Humble, Texas (Golf Club of Houston)
All Day
02/18/17
Nicholls State
Nicholls State
DARRYL & LORI SCHROEDER PARK
6:30 PM
Tickets
02/18/17
Oklahoma Striking Out Breast Cancer
Oklahoma Striking Out Breast Cancer
Cougar Softball Stadium
4:30 PM
GameTracker
02/18/17
Oklahoma
Oklahoma
Cougar Softball Stadium
7:00 PM
GameTracker
02/18/17
All-American Intercollegiate
Humble, Texas (Golf Club of Houston)
All Day
02/19/17
Wake Forest
Wake Forest
DARRYL & LORI SCHROEDER PARK
1:00 PM
Tickets
02/19/17
LSU
at LSU
Baton Rouge, La.
11:00 AM
02/19/17
vs Allstate Sugar Bowl Intercollegiate Championship
New Orleans, La. (English Turn Country Club)
All Day
02/19/17
All-American Intercollegiate
Humble, Texas (Golf Club of Houston)
All Day
02/20/17
at Allstate Sugar Bowl Intercollegiate Championship
New Orleans, La. (English Turn Country Club)
All Day
02/21/17
Houston Baptist
Houston Baptist
DARRYL & LORI SCHROEDER PARK
6:30 PM
02/21/17
at Allstate Sugar Bowl Intercollegiate Championship
New Orleans, La. (English Turn Country Club)
All Day
02/24/17
Missouri
vs Missouri
Corpus Christi, Texas (Whataburger Field)
2:00 PM
02/24/17
Washington
at Washington
Seattle, Wash.
3:00 PM
02/25/17
Illinois
vs Illinois
Corpus Christi, Texas (Whataburger Field)
11:00 AM
02/26/17
Texas A&M-Corpus Christi
vs Texas A&M-Corpus Christi
Corpus Christi, Texas (Whataburger Field)
3:00 PM
02/26/17
Oregon
at Oregon
Eugene, Ore.
11:00 AM
02/26/17
vs Querencia Cabo Collegiate
San Jose, Cabo, Mexico (Querencia Golf Club)
All Day
02/27/17
The Dickson
The Woodlands, Texas (The Woodlands Country Club)
All Day
02/27/17
vs Querencia Cabo Collegiate
San Jose, Cabo, Mexico (Querencia Golf Club)
All Day
02/28/17
UT Rio Grande Valley
UT Rio Grande Valley
DARRYL & LORI SCHROEDER PARK
6:30 PM
Tickets
02/28/17
vs Querencia Cabo Collegiate
San Jose, Cabo, Mexico (Querencia Golf Club)
TBA
02/28/17
The Dickson
The Woodlands, Texas (The Woodlands Country Club)
All Day
03/03/17
Cal State Fullerton
Cal State Fullerton
DARRYL & LORI SCHROEDER PARK
6:30 PM
Tickets
03/04/17
Cal State Fullerton
Cal State Fullerton
DARRYL & LORI SCHROEDER PARK
6:30 PM
Tickets
03/10/17
vs Border Olympics
Laredo, Texas (Laredo Country Club)
All Day
03/10/17
vs MountainView Collegiate
Tucson, Ariz. (MountainView Golf Club)
All Day
03/11/17
vs MountainView Collegiate
Tucson, Ariz. (MountainView Golf Club)
All Day
03/11/17
vs Border Olympics
Laredo, Texas (Laredo Country Club)
All Day
03/12/17
vs MountainView Collegiate
Tucson, Ariz. (MountainView Golf Club)
All Day
03/17/17
vs Clover Cup
Mesa, Ariz. (Longbow Golf Club)
All Day
03/18/17
vs Clover Cup
Mesa, Ariz. (Longbow Golf Club)
All Day
03/19/17
vs Valspar Intercollegiate
Palm City, Fla. (Floridian Golf Club)
All Day
03/20/17
vs Valspar Intercollegiate
Palm City, Fla. (Floridian Golf Club)
All Day

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