General Information
Contact Info
University of Houston Athletic Ticket Office
3100 Cullen Blvd., Suite 1003
Houston, TX 77204
713-GO-COOGS (713-462-6647)
1-877-COUGAR-5 (877-268-4275)
713-743-9449 (FAX)
E-mail: tickets@uh.edu
Hours of Operation
The ticket office is located on the 1st floor of the Athletics/Alumni Center next to Hofheinz Pavilion. Regular business hours are Monday through Friday, 8:00a.m. to 5:00p.m.
Shipping and Will Call Information
All ticket orders placed 10 or more business days prior to the game will be mailed unless the purchaser requests the tickets to be left at Will Call. All orders placed less than 10 business days prior to the game will automatically be in Will Call. A photo ID will be required to receive the tickets. Tickets cannot be left in Will Call under more than one name. Fans wishing to leave tickets for family and friends can do so at Will Call. Please note, the ticket office will not be responsible for any drop off will call that cannot be found.
Will Call (Day of Game)
- 2013 will call information coming soon.
Will Call (Advance)
- Will Call tickets for all UH sports may be picked up prior to the game at the main ticket office in the Athletics/Alumni Center during normal business hours.
Children/Infant Admission Policy
Everyone age three (3) years and older must have a ticket to enter stadium. Any child two (2) and under must sit in the lap of a parent or guardian and may not occupy a seat.
Accessible Seating
Accessible seating is limited. If you need accessible seating, please contact the Athletic Ticket Office as soon as possible prior to the day of the game. Orders will be filled on a first-come first-served basis.
Payment Info
The Athletic Ticket Office accepts American Express, Discover, MasterCard and Visa for all ticket orders. Checks are acceptable in advance only and may be made payable to: University of Houston Athletics. Cash is acceptable for walk-up sales at the ticket office. All orders will have a processing fee assessed. All sales are final. No refunds or exchanges are permitted.
Prohibited Actions and Items
The following actions and items are prohibited inside any UH Athletic Stadium/Arena and are causes for removal without refund:
- Smoking in seating areas
- Throwing or kicking objects
- Disorderly conduct (i.e. abusive language toward coaches, student-athletes, officials or spectators, fighting, public intoxication, standing or sitting in aisles, ramps or walkways)
- Passing out tickets from inside the stadium to fans outside the gate
- Outside food or drinks
- Cans, bottles or containers
- Umbrellas
- Pets
- Video cameras
- Bicycles
- Laser pointers
- Sticks, poles or similar objects that can be used as a weapon
- Weapons of any kind including those carried with permit
- Fireworks
- Amplified Noisemakers (i.e. air horns, whistles, musical instruments, or any other type of amplified noisemaker)
UH reserves the right to remove any object from spectators if deemed inappropriate or unsafe.
Banners and Signs
All signs to be held by spectators must be no larger than 3 feet tall by 3 feet wide. All banners and signs that are to be hung must not be larger than 3 feet tall and 8 feet long. Any spectators wishing to hang banners should do so with rope, twine or plastic ties. No taping permitted. Signs or banners cannot obstruct the view of other spectators.
Lost/Destroyed Tickets
Please contact the Houston Athletic Ticket Office for policies and procedures.
Refund Policy
No refunds, exchanges or cancellations are permitted unless we are unable to fill your order. Refunds will not be granted due to a game date or time change.
Change of Address
To ensure that mailings from the UH Athletic Department reach you in a timely manner, all changes of address must be made in writing by mail or email: tickets@uh.edu. Current season ticket holders may also change their account information by logging in to their season ticket account manager. Emails and other written requests should include the following:
- Customer Name
- Customer number (if available)
- Previous contact information (including mailing address, phone and email)
- Current contact information
Please submit address changes on your season ticket application. It is your responsibility to inform the Athletic Ticket Office of any changes in your address before the deadline. All season tickets and subsequent information will be sent to the address on file at that time.
If address changes are made after the posted deadline for a particular sport, those tickets may be mailed to the old address on file. To verify the deadline for each season please contact the Athletic Ticket Office. Deadlines change annually based on the season start date and ticket shipment date.
