Prices & Info by Sport
    Seating Charts
    Contact Info & Hours
    Shipping/Will Call Info
    Children/Infant Seating
    Accessible Seating
    Payment Info
    Prohibited Actions & Items
    Banners & Signs
    Lost/Destroyed Tickets
    Refund Policy
    Change of Address

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    Seating Charts


    Hofheinz Pavilion (Basketball)
    Cougar Field (Baseball)

    General Information

    Contact Info
    University of Houston Athletic Ticket Office
    TDECU Stadium
    3874 Holman St.
    Houston, TX 77204
    Call of Text: 713-GO-COOGS (713-462-6647)
    1-877-COUGAR-5 (877-268-4275)
    713-743-9449 (FAX)

    Hours of Operation
    The ticket office is located on the northeast corner of TDECU Stadium, just outside of Gate 1. Parking is available in the TDECU Stadium parking garage with the first 30 minutes free of charge. Regular business hours are Monday through Friday, 10 a.m. to 5:30 p.m.

    Text for Tickets
    Beginning in 2015, Houston fans can text the Houston Fan Experience Headquarters to purchase tickets. Fans can text 713-GOCOOGS (462-6647) to purchase tickets via text.

    Shipping and Will Call Information
    All ticket orders received 10 or more business days prior to the game will be mailed unless the purchaser requests the tickets to be left at Will Call. All orders received less than 10 business days prior to the game will automatically be in Will Call. A photo ID will be required to receive the tickets. Tickets cannot be left in Will Call under more than one name. Fans wishing to leave tickets for family and friends can do so at Will Call. Please note, the ticket office will not be responsible for any drop off will call that cannot be found.

    Will Call (Day of Game)

    • Will call for men's basketball is located at the Holman Ticket Office at Hofheinz Pavilion and opens 90 minutes prior to tip off. Will call remains open until the end of halftime.
    • Will call for women's basketball is located at the Holman Ticket Office at Hofheinz Pavilion and opens one hour prior to tip off. Will call remains open until the end of halftime.
    • Will call for baseball is located at the entrance to Cougar Field and opens one hour prior to first pitch. Will call remains open until the middle of the fifth inning.
    • Will call for softball is located at the entrance to Cougar Softball Stadium and opens one hour prior to first pitch. Will call remains open until the middle of the fifth inning.

    Will Call (Advance)

    • Will Call tickets for all UH sports may be picked up prior to the game at the main ticket office in the Athletics/Alumni Center during normal business hours.

    Children/Infant Admission Policy
    Everyone age three (3) years and older must have a ticket to enter stadium. Any child two (2) and under must sit in the lap of a parent or guardian and may not occupy a seat.

    Accessible Seating
    Accessible seating is limited. If you need accessible seating, please contact the Athletic Ticket Office as soon as possible prior to the day of the game. Orders will be filled on a first-come first-served basis.

    Payment Info
    The Athletic Ticket Office accepts American Express, Discover, MasterCard and Visa for all ticket orders. Checks are acceptable in advance only and may be made payable to: University of Houston Athletics. Cash is acceptable for walk-up sales at the ticket office. All orders will have a processing fee assessed. All sales are final. No refunds or exchanges are permitted.

    Prohibited Actions and Items
    The following actions and items are prohibited inside any UH Athletic Stadium/Arena and are causes for removal without refund:

    • Smoking in seating areas
    • Throwing or kicking objects
    • Disorderly conduct (i.e. abusive language toward coaches, student-athletes, officials or spectators, fighting, public intoxication, standing or sitting in aisles, ramps or walkways)
    • Passing out tickets from inside the stadium to fans outside the gate
    • Outside food or drinks
    • Cans, bottles or containers
    • Umbrellas
    • Pets
    • Video cameras
    • Bicycles
    • Laser pointers
    • Sticks, poles or similar objects that can be used as a weapon
    • Weapons of any kind including those carried with permit
    • Fireworks
    • Amplified Noisemakers (i.e. air horns, whistles, musical instruments, or any other type of amplified noisemaker)

    UH reserves the right to remove any object from spectators if deemed inappropriate or unsafe.

    Banners and Signs
    All signs to be held by spectators must be no larger than 3 feet tall by 3 feet wide. All banners and signs that are to be hung must not be larger than 3 feet tall and 8 feet long. Any spectators wishing to hang banners should do so with rope, twine or plastic ties. No taping permitted. Signs or banners cannot obstruct the view of other spectators.

    Lost/Destroyed Tickets
    Please contact the Houston Athletic Ticket Office for policies and procedures.

    Refund Policy
    No refunds, exchanges or cancellations are permitted. Refunds will not be granted due to a game date or time change.

    Change of Address
    To ensure that mailings from the UH Athletic Department reach you in a timely manner, all changes of address must be made in writing by mail or email: Current season ticket holders may also change their account information by logging in to their season ticket account manager. Emails and other written requests should include the following:

    • Customer Name
    • Customer number (if available)
    • Previous contact information (including mailing address, phone and email)
    • Current contact information

    Please submit address changes on your season ticket application. It is your responsibility to inform the Athletic Ticket Office of any changes in your address before the deadline. All season tickets and subsequent information will be sent to the address on file at that time.

    If address changes are made after the posted deadline for a particular sport, those tickets may be mailed to the old address on file. To verify the deadline for each season please contact the Athletic Ticket Office. Deadlines change annually based on the season start date and ticket shipment date.

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